One surprising pattern that has emerged as firms experiment with integrating AI everywhere is their reliance on AI to help their numerous newly acquired bots comprehend human emotion The new Enterprise Saas Emerging Tech Research report from PitchBook identifies this field as "emotion AI" and projects that this technology will grow in the near future. The logic goes something like this: How can an AI function effectively if it can't distinguish between an irate "What do you mean by that?" and an informed "Executioner, what do you mean by that?" If companies are using AI assistants to aid executives and staff, and if AI chatbots are front-line salespeople and customer care representatives? as well as a perplexed "What do you mean by that?" Emotion artificial intelligence is positioned as the more advanced offspring of sentiment analysis, the pre-AI technology that strives to extract human emotion. source | Elegant Themes "A key compon...